Privacy Policy

Benfori — benfori.co.uk

This privacy policy explains how Benfori collects, uses, stores and protects your personal data when you visit or make a purchase from benfori.co.uk. We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller for benfori.co.uk is Benfori, a UK ecommerce store selling books in world languages. If you have any questions about how we handle your personal data, please contact us at [email protected].

2. What Data We Collect

When you place an order or contact us, we may collect the following personal data:

  • Your name
  • Delivery address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by our payment provider — we do not store card details)
  • Order history and purchase details
  • Communications you send to us

When you visit our website, we may also collect technical data automatically, including:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Referring website
  • This technical data is collected via cookies and similar technologies. See section 7 for more information.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your orders, including arranging delivery
  • To communicate with you about your order, including dispatch and delivery notifications
  • To respond to your enquiries and complaints
  • To comply with our legal obligations
  • To improve our website and customer experience

If you have given us permission, we may also use your email address to send you marketing communications about new products and offers. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us directly.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: processing is necessary to fulfil your order and our obligations to you
  • Legal obligation: where we are required to process data to comply with UK law
  • Legitimate interests: to improve our services and protect against fraud
  • Consent: where you have opted in to receive marketing communications

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with the following categories of third parties where necessary:

  • Our wholesale supplier and fulfilment partner, to process and dispatch your order
  • Our delivery partners, to deliver your order
  • Our payment processor, to handle payment securely
  • Our website hosting provider
  • Analytics providers (such as Google Analytics), using anonymised data

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes for which it was collected:

  • Order data is retained for 7 years to comply with HMRC financial record-keeping requirements
  • Customer account data is retained for as long as your account is active, plus 2 years
  • Marketing data is retained until you withdraw consent
  • Google analytics data is retained for 14 months

7. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use the site. Cookies are small text files stored on your device.

When you first visit our website, a cookie banner will ask you to Accept All, Reject All, or Customise your cookie preferences. You can change your preferences at any time using the cookie settings on our website, or through your browser settings.

Cookies on our website fall into the following categories:

  • Necessary cookies: required to enable the basic features of the site, such as secure log-in and remembering your consent preferences. These are always active and do not store any personally identifiable data.
  • Analytics cookies: help us understand how visitors interact with the site, using Google Analytics. This cookie is stored for 14 months. Analytics cookies are optional and are only set if you consent to them.
  • Functional, Performance and Advertisement cookies: our cookie tool also allows you to manage preferences for functional cookies (e.g. social sharing, feedback tools), performance cookies, and advertisement cookies. We do not currently use any cookies in these categories, but they are listed in our cookie preference tool in case we introduce them in future. If we do, this policy will be updated accordingly.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you
  • The right to have inaccurate data corrected
  • The right to have your data deleted, where we have no legal obligation to retain it
  • The right to restrict or object to processing in certain circumstances
  • The right to data portability
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You will not be charged for making a request.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption for all transactions.

Payments are processed by our payment provider. At the checkout you can check a box if you want the payment provider to save your card details to your account for future purchases. If you choose to do that, your card details will be stored by the payment provider. We, Benfori, do not store card details on our systems.

10. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at benfori.co.uk/privacy-policy. We will notify you of any significant changes by email where we hold your contact details.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Benfori
Email: [email protected]
Website: benfori.co.uk